International Support Specialist (m/f/d)
ctrl QS GmbH
- Solving problems - You will support our clients in managing their digital activities by handling their requests on digital topics
- Connecting - You will represent the interests from our clients’ headquarters in local markets while you equally ensure to understand and transmit local needs back to HQ.
- Breaking complex matters down - You will liaise with development teams and technical support teams to translate technical information into easy-to-understand instructions for end users.
- Ensuring quality - You ensure quality objectives are met and deliver excellent service by providing solutions to requests in a proactive, helpful and professional manner always.
- Building relationships - You will build a professional and positive relationship with the teams of our clients and partners.
- Digital savviness and a good understanding of digital technologies
- Some experience in working with tools (preferably CMSs, PIMs and/or DAMs)
- Customer Service / Customer Support
- Love for Quality
- Communication and relationship building skills
As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a range of specialized services from hands-on support to rollout and change management. We achieve hands-on global implementation, successful adoption of digital solutions, acceleration of digital operations, and fast, flexible and immediate relief within multi-national corporate organizations. At ctrl QS we are at the forefront of corporate digital transformation. Located in the heart of Berlin, we work with some of the world’s top global brands in close and trustful relationships. Working with ctrl QS, you will experience a fast paced, service-oriented and dynamic environment, combining the highest professional and quality standards while being part of an agile, collaborative, and multicultural team of about 100 employees from over 40 nations. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our success is based on sustainable and healthy growth and we put our team, values and client satisfaction first.