International Support Specialist (m/f/d)

Location

Berlin, Deutschland

Company

ctrl QS GmbH

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Basic infos

Company

ctrl QS GmbH

Location

Berlin, Deutschland

Industry

Agency, Advertisement, Marketing, PR

General conditions

Fixed term contract, Full time

Experience level

Entry Level

Start date

As soon as possible

Task description

Solving problems - You will support our clients in managing their digital activities by handling their requests on digital topics
Connecting - You will represent the interests from our clients’ headquarters in local markets while you equally ensure to understand and transmit local needs back to HQ.
Breaking complex matters down - You will liaise with development teams and technical support teams to translate technical information into easy-to-understand instructions for end users.
Ensuring quality - You ensure quality objectives are met and deliver excellent service by providing solutions to requests in a proactive, helpful and professional manner always.
Building relationships - You will build a professional and positive relationship with the teams of our clients and partners.

Detail infos

Required skills

Digital savviness and a good understanding of digital technologies
Some experience in working with tools (preferably CMSs, PIMs and/or DAMs)
Customer Service / Customer Support

Required talents

Problem-solving
Resilience
Love for Quality
Communication and relationship building skills

About us:

As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a range of specialized services from hands-on support to rollout and change management. We achieve hands-on global implementation, successful adoption of digital solutions, acceleration of digital operations, and fast, flexible and immediate relief within multi-national corporate organizations. At ctrl QS we are at the forefront of corporate digital transformation. Located in the heart of Berlin, we work with some of the world’s top global brands in close and trustful relationships. Working with ctrl QS, you will experience a fast paced, service-oriented and dynamic environment, combining the highest professional and quality standards while being part of an agile, collaborative, and multicultural team of about 100 employees from over 40 nations. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our success is based on sustainable and healthy growth and we put our team, values and client satisfaction first.

Benefits

Opportunity to Shape - You can actively shape our organization and continue the ctrl QS success story while feeling the real impact of your role in the digital transformation of top global brands. Culture and Team - Our culture, decisions and everyday actions are guided by our core values: Trust, Dynamism, Quality, Collaboration, Impact and Professionalism. An open, committed, supportive, multicultural, fun and powerful team is looking forward to welcoming you. Working Environment - Our beautiful office is located in the heart of Berlin. We offer fresh fruit every day, weekly breakfasts in our club house, yoga classes, team and company events, and more. We also operate a hybrid way of working, balancing in-office and home office time while providing the tools, spaces and resources needed to collaborate with other team members. Work-Life Balance - We strongly believe that a healthy work-life balance not only makes us happier but also leads to better results. We offer flexibility to work from home, temporary remote work and sabbatical opportunities. Learning and Development - We face new challenges every day and we encourage you to take them on. You’ll never stop learning when working with us. We’ll plan your development steps together. Compensation - We are committed to fair and fitting compensation based on each team member’s contribution and role.

Contact

Anja German