Customer Success Manager (m/w/d)


Berlin, Deutschland



Basic infos

Berlin, Deutschland
IT & Internet
General conditions
Regular employment, Full time
Experience level
Start date
As soon as possible

Task description

  • Research, study new clients, and identifying their expected value from the product
  • Conduct kick-off (onboarding) training for new clients
  • Engage with clients through their product journey and ensuring appropriate experience to increase adoption and retention
  • Renew and upgrading subscriptions of clients according to customer’s current need
  • Support clients through email/phone when your client has a question or a concern
  • Conduct exit interviews with churned clients
  • Monitor clients activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high level
  • Conduct regular check-ins to probe your client for additional needs and assist with possible issues
  • Promote the referral program by securing satisfied client reviews and testimonials submitted
  • Develop Case study materials for Sales Executives use
  • Build and maintain strong relationships with clients to increase client loyalty
  • Report to the Head of Customer Success
  • Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams

Detail infos

Required skills

  • experience
  • customer success
  • customer relationship manager
  • businesses solve complex tasks
  • lead position
  • customer business goals

Required talents

  • Establish partnership
  • communicative
  • Ability of successful work
  • C-level executives
  • Passion
  • international cooperation
  • professional development


  • German
  • English


Stand out as a global creator. Join our team and contribute to the B2B SaaS platform that empowers secure and efficient collaboration for high impact projects all around the globe.
Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. The growth goes on: the team is getting stronger, our client base and revenues are increasing year on year. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. Our company is recognized as the highest-rated and most customer-centric in the secure business collaboration market. With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.


Attractive and competitive salary Opportunities for professional development and personal growth International team and ability to work in a global corporate culture iDeals Wellness Package to cover any medical expenses, including insurance Statuary paid vacation and sick leave as agreed with the manager. Regular performance and salary reviews Unlimited learning and development activities that aim to develop individual skills/competencies and directly impact your results. It includes different webinars, courses, seminars that develop your hard skills. Budget for attending inspiration and networking events, such as conferences. We believe that such events inspire, increase the energy and enthusiasm level for new achievements. OKR-based planning – transparent strategy


Anna Dolhova
TA Trainee
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