Technical Customer Success Manager (m/w/d)

Location

Ohlauer Str. 9, 10999 Berlin, Deutschland

Company

RaiseNow GmbH

Apply now

Basic infos

Company
RaiseNow GmbH
Location
Ohlauer Str. 9, 10999 Berlin, Deutschland
Function
IT
Experience
Without work experience, With work experience
Sector
IT & Internet, Other Sectors
Type of employment
Regular employment
Work types
Full time
Privacy Policy
https://www.raisenow.com/en/saas-policy

Task description

  • You are in charge of customizations for our touchpoints and you support our clients integrating and using our products.
  • This contains bug fixing and internal bug reporting but also troubleshooting together with the customer.
  • You will be in constant contact with our customers collecting feedback to drive continuous improvement across our products and enhance our documentation.
  • You can draw on your existing experience with technologies such as Javascript, HTML/CSS and RESTful web services
  • You are able to work with a number of customers simultaneously setting priorities and demonstrating strong time management.
  • You want to help make the world a better place (we're serious!)

Detail infos

Required skills

  • Projektmanagement
  • REST
  • Javascript
  • HTML
  • CSS
  • CRM
  • Non-Profit-Welt
  • Studium
  • Wirtschaftsinformatik
  • Web/SaaS-Umfeld
  • Informatik

Required talents

  • Motivationsvermögen
  • Teamfähigkeit
  • Humor

Languages

  • Deutsch
  • Englisch

RaiseNow

We're RaiseNow, and we're passionate about making fundraising more efficient, user-friendly, and successful. Our technology handles more than two-thirds of all online donations in Switzerland, supporting organisations like WWF, Caritas, MSF, and many others.

We have a keen interest in the goals of the organizations we support, and expect our clients to comply with ethical guidelines based on international standards. We are a social enterprise, driven by our mission to enable fundraisers to use the internet to collect donations in the best possible way. And we're excited about you helping us develop the future of digital fundraising.

Benefits

We are dedicated to providing an innovative working environment for our employees, and we're proud of our culture of transparency, trust, and mutual respect. We believe in 'equal pay for equal work', flexible work schedules, and the opportunity to work from home. We also run employee events and support you in personal and professional development.

Contact

Portrait of Patricia Buss
Patricia Buss
COO

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