Application Support Engineer (m/f/d)
Raisin GmbH | Frankfurt am Main

Über uns

Raisin GmbH

We are Raisin, a dynamic and fast-growing fintech company with its headquarters in Berlin. Together, we built a marketplace offering our customers simple, transparent access to deposits across Europe. In addition, in Germany, we also provide ETF portfolios as well as pension products. In the US, we are also offering a Savings as a Service model for bank partners.

We raised more than € 195 million in funding from investors including Goldman Sachs, PayPal Ventures, Index Ventures, btov Ventures, Ribbit Capital, Orange Digital Ventures and Thrive Capital.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 40 different nationalities.

Aufgabenbeschreibung

  • Help us to make our customers happy and successful even during and after incidents
  • Investigate, diagnose and solve incidents in a cloud based environment (AWS)
  • Actively monitor systems during business hours using a state of the art monitoring approach
  • Help define and constantly improve the incident management and prevention processes
  • Perform post-mortems on incidents
  • Perform manual fixes to application problems
  • Work with products teams and external parties to solve third level problems where necessary
  • Recommend solutions for systemic issues and candidates for automation to the product teams
  • Maintain application support technical documentation
  • Verify resolution with requesters, manage tickets and keep stakeholders informed about the status of their issues

Detailinfos

Geforderte Fähigkeiten

  • Bank knowledge is an advantage
  • Experience as tech/team lead - advantage
  • University degree in Computer Science, Engineering, Information Systems or equivalent practical experience is preferred
  • 2 years of experience being on call and managing incidents

Geforderte Talente

  • Proactive mindset to help us not only solve issues but prevent them before they happen
  • Strong problem solving skills
  • Ability to work independently with and without supervision
  • Willingness to participate in an On-Call Roster

Sprachen

  • German
  • English

Benefits

  • Exciting partnerships and projects in the banking and start-up scene
  • Dynamic environment, short lines of communication, agile way of working
  • Flexible working hours and 30 days vacation incl. Christmas Eve and New Year’s Eve off
  • Collegial interaction and supportive learning environment
  • Promotion of company pension scheme and capital-forming benefits
  • Subsidization of travel costs / RMV ticket or DB ticket
  • Meal allowance for daily lunch
  • Group-wide onboarding days in Berlin
  • A diverse team of experts to learn from and inspire each other
Branche
IT & Internet
Rahmenbedingungen
Feste Anstellung, Vollzeit
Karrierestufe
Professional
Eintrittsdatum
Flexibel
Portrait von Diana Medina
Kontaktperson
Diana Medina
Talent Acquisition Manager
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