German Hotel Reservation & Sales Specialist for IHG (m/f/d) we relocate you to Portugal
Teleperformance Portugal | Lisboa

Über uns

Teleperformance Portugal

Teleperformance Portugal gehört zur Teleperformance Gruppe, Weltmarktführer in Outsourcing und Kundenbeziehungsmanagement.
Mit unserem Team in Portugal, welches aus 10.000 Mitarbeitern, 82 verschiedener Nationalitäten, besteht, leisten wir Dienstleistungen für unsere Auftraggeber in 35 Sprachen, für 64 Märkte.

Teleperformance Portugal wurde vom Great Place to Work Institut bereits zum 8. Mal als einer der besten Arbeitgeber in Portugal ausgezeichnet. Außerdem wurden wir ebenso vier Mal vom Exame Magazin in Portugal zum besten Arbeitsplatz innerhalb unserer Branche ernannt.
700 deutschsprachige Kollegen warten bereits auf Sie!

Unseren Mitarbeitern bieten wir: Unterkunft / Flugkostenrückerstattung / Jährlicher Flug nach Hause /
Private Krankenversicherung / Portugiesischsprachkurs /
Freizeitaktivitäten / Weiterbildungsmöglichkeiten

Aufgabenbeschreibung

  • Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty
  • Provide a seamless customer experience through effective use of information and tools
  • Answering questions regarding prices, hotel details, reservation or payment conditions
  • Assist guests with all questions relating to “pre”, “in” or “post travel” concerns
  • Seek opportunities to improve individual and team performance
  • Help team and colleagues stay motivated and deliver on goals

Detailinfos

Geforderte Fähigkeiten

  • Native level of written and verbal communication skills in German
  • Good knowledge of the English language
  • Hotel/travel experience desired
  • Previous call center experience in a sales and/or customer service capacity
  • Good communication skills
  • Social intelligence – empathy, self-awareness, cultural sensitivity
  • Strong web-based navigation skills
  • Ability to embrace technological and organizational changes
  • Ability to use tools and resources to represent the geographical needs of the caller

Geforderte Talente

  • communication
  • customer orientation

Sprachen

  • German
  • English

Benefits

  • Our Offer
  • Signing Bonus 4000€
  • Excellent work opportunity in a leading multinational company
  • Stable work and career progression
  • Intensive training and integration phase
  • Private health insurance since day one in the company
  • Reimbursement of your initial flight costs and airport pick up
  • Annually complimentary return flight to your home country (within Europe)
  • Possibility to live in one of our company apartments
  • Complimentary organized sport activities and events
Branche
IT & Internet
Rahmenbedingungen
Unbefristeter Vertrag, Vollzeit
Karrierestufe
Entry Level, Professional
Eintrittsdatum
Flexibel
Kontaktperson
Thomas Neubauer
Recruitment
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