IT Analyst (m/w/d)


München, Deutschland


truffls Consulting

Basic infos

truffls Consulting
München, Deutschland
General conditions
Regular employment, Full time
Experience level

Task description

  • Provide support to the users daily activities, solving IT problems
  • Act as a third party contractor manager, specifying, validating and approving activities
  • Troubleshoot workplace issues, providing solutions according to SLA
  • Oversee workplace issue resolution, in case escalated, ensuring timing resolution
  • Understand and document business requirements, as well as functional specifications in projects to modify or implement new technologies
  • Identify operational inefficiencies, which may conflict with best practices or with IT guidelines, consulting and suggesting alternative solutions
  • Act as project manager for small size and less complex projects, including planning and execution of the activities

Detail infos

Required skills

  • Business concepts
  • IT
  • Workplace environment
  • Hardware setup
  • Software setup
  • Hardware / Software configuration
  • Microsoft 365 administration
  • End user support
  • Third-party support provider coordination

Required talents

  • Interpersonal relationships
  • Written communication
  • Verbal communication
  • Multitasking
  • Self-management
  • Autonomous work


  • Englisch
  • Deutsch

truffls Consulting

Bei truffls geht es immer um Dich - und bei truffls Consulting sogar noch ein bisschen mehr.
Wenn Du einen Job nach rechts swipest, der als truffls Consulting Job gekennzeichnet ist, schauen wir uns Dein Profil sehr genau und detailliert an. Das bedeutet für Dich, dass wir uns persönlich bei Dir melden und Dich bei Passung mit einer besonderen Empfehlung bei Deinem Wunschunternehmen vorstellen. Damit ist truffls Consulting Dein Sprungbrett zum persönlichen Interview für Deine Wunschposition.


"The IT analyst acts both on the operation front, in order to minimize the impact of an eventual incident, error or failure of IT systems and infrastructure, as well as allocated resource in a project. On the operation front, the analyst works with diagnosis of incidents and their solution, either himself or supported by third party contractors. When it comes to projects, the analyst collaborates with the business areas, analyzes their processes, in order to understand their needs, designs solutions proposals and implements them, documenting the user requirements, validating the solutions before the user's approval, and providing user training. Although the analyst reports to a project manager in most of the cases, they well may have the role of project manager themselves, for small size and less complex initiatives. As part of a global IT team, the analyst is responsible for communicating with global areas of our company, acting as a facilitator for the dissemination of best practices." Does that sound like your next job? If yes, just swipe right and we'll introduce you!


Portrait of Matthes Dohmeyer
Matthes Dohmeyer
Gründer & Geschäftsführer
  • ios download badge
  • android download badge